Cebu Pacific Travel Vouchers: How to Redeem and Fly For Free

When airlines need to reschedule flights — aircraft replacement, extended maintenance check, and other reasons — flight times are adjusted, and passengers have to bear with the inconveniences. If delays are within a few hours, airlines offer passengers meal vouchers and hotel accommodations for longer waiting times. For CEB, there’s Cebu Pacific travel vouchers.

There are also other offers airlines make to compensate passengers who might end up missing their onward flights or other appointments.

For example, Cebu Pacific offers travel vouchers to its passengers. It can be a one-way free ticket or a pair of free flights. It is usually provided by check-in desk staff who have to face disappointed and angry passengers and reveal the bad news about flight delays.

Cebu Pacific’s flight voucher looks like this.

Note that redemption is exclusive online only. This means you have to access Cebu Pacific’s website to claim your free flights. For those who receive such compensation and unsure how to redeem it online, here’s how to do it.

Go to Cebu Pacific “Manage Booking” page

Access the “Manage Booking” section. Enter the six alphanumeric Booking Reference Number along with the registered passenger’s surname.

Retrieve link to travel voucher

Upon successful retrieval of the passenger record, you’ll find a link to access the travel voucher (in blue text).

Follow “Continue” to proceed flight redemption

This link leads you to the flight booking page, which allows you to redeem your free flight(s). Just click on “Continue” to proceed.

The next steps should be similar to a typical flight booking process.

UPDATE: It seems that people are having problems redeeming their vouchers using the above method.

Perhaps there’s a technical glitch or an upgrade to the system? You may reach out to Cebu Pacific hotline at +63 2 702-0888 for clarification and how to move forward with the travel voucher redemption.

Enjoy your flight!