When airlines need to reschedule flights — aircraft replacement, extended maintenance check and other reasons — flight times are adjusted and passengers have to bear with the inconveniences. If delays are within a few hours, passengers are offered meal vouchers, and hotel accommodations for longer waiting time.
There are also other offers airlines make to compensate passengers who might end up missing their onward flights or other appointments.
For example, Cebu Pacific offers travel vouchers to its passengers. It can be a one-way free ticket or a pair of free flights. It is usually offered by check in desk staff who have to face disappointed and angry passengers and reveal the bad news about flight delays.
Cebu Pacific’s flight voucher looks like this.
Note that redemption is exclusive online only. This means you have to access Cebu Pacific’s website to claim your free flights. For those who receive such compensation and unsure how to redeem it online, here’s how to do it.
1. Visit the Cebu Pacific website and access the “Manage Booking” section. Enter the 6 alphanumeric Booking Reference Number along with the registered passenger’s surname.
2. Upon successful retrieval of passenger record, you’ll find a link to access the travel voucher (in blue text).
3. This link leads you to the flight booking page which allows you to redeem your free flight(s). Just click on “Continue” to proceed.
The next steps should be similar to typical flight booking process.