Passengers’ frown might turn to delight everytime flight coming from Saudi Arabia is delayed as a law requires carriers to pay passengers SR300 for every hour of delay, up to 10 hours, if the air carrier fails to announce the revised schedule of departure.
The compensation package is outlined at Article 8 of the General Authority of Civil Aviation’s Consumer Protection Regulation.
“In the event that the air carrier does not announce the new possible time for take-off, the carrier must, in addition to providing the care required, compensate the consumer with an amount of SR300 for each hour’s delay, provided that such compensation does not exceed SR3,000,” the statement reads.
Under the same article, airlines should provide hotel accommodation if delay exceeds six hours.
GACA, however, stressed that these rights are guaranteed only as long as passengers do not ignore the compensation or settle for less amounts.
With such rule in place, airlines are expected to become extra cautious in ensuring an on-time journey for its passengers.